Privacy Policy
Last Updated: March 2025
At xalerinthovaqe, we're straightforward about how we handle your information. This privacy policy explains what data we collect, why we need it, and what we do with it. We operate under Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles.
Financial education is personal. We get that. So we've built our data practices around transparency and your control over what happens with your information.
Information We Collect
When you use our platform or attend our programs, we collect different types of information. Some you give us directly. Other bits we gather automatically as you interact with our services.
Personal Details You Provide
- Your name, email address, and phone number when you sign up or reach out to us
- Billing information and postal address if you enroll in paid programs
- Program preferences and learning goals you share during registration
- Questions, feedback, or concerns you send through our contact forms
- Survey responses and program evaluations you choose to complete
Information We Collect Automatically
Like most websites, we collect technical data about how you use our platform. This helps us improve the experience and fix problems.
- Device information including browser type, operating system, and screen size
- IP address and general location data (city and region level)
- Pages you visit, links you click, and how long you spend on different sections
- Dates and times of your visits to our platform
- Referring websites that brought you to xalerinthovaqe.pro
How We Use Your Information
We don't collect data for the sake of it. Everything we gather serves a specific purpose related to running our education programs and improving what we offer.
| Purpose | What This Means |
|---|---|
| Program Delivery | Sending course materials, updates, and program communications you've signed up for |
| Account Management | Creating and maintaining your learner account and tracking your progress |
| Payment Processing | Handling enrollment fees and sending receipts for your records |
| Support Services | Responding to your questions and resolving technical issues |
| Platform Improvement | Analyzing usage patterns to make the learning experience better |
| Legal Requirements | Meeting our obligations under Australian education and business laws |
Marketing Communications: We'll only send you promotional emails if you've opted in. You can unsubscribe anytime using the link in every email we send. Program-related communications (like enrollment confirmations or schedule changes) will still come through because they're essential to the service you signed up for.
Data Sharing and Third Parties
We don't sell your personal information. Period. But we do work with specific service providers who help us run our programs. Here's who might see your data and why.
Service Providers We Work With
- Payment processors: Australian-based payment services handle enrollment fees securely
- Email platforms: Tools that help us send program updates and communications
- Cloud hosting: Servers that store our platform data within Australia
- Analytics tools: Software that shows us how people use our website
- Support systems: Platforms we use to manage and respond to your inquiries
All these providers are bound by contracts that require them to protect your information and use it only for the specific services they provide to us.
When We're Legally Required to Share
Sometimes Australian law requires us to disclose information. This might happen if we receive a valid subpoena, court order, or if we need to protect someone's safety. We'll always verify the legitimacy of such requests before sharing anything.
Your Privacy Rights
Australian privacy law gives you several rights over your personal information. We've made it straightforward to exercise these rights.
Access Your Data
You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request. There's no charge unless your request is particularly complex or repetitive.
Correct Inaccurate Information
Spotted an error in your details? Let us know and we'll fix it promptly. You can update most information directly through your account settings.
Request Deletion
You can ask us to delete your personal information. We'll comply unless we have a legal obligation to keep certain records (like financial transactions for tax purposes). Even after deletion, some information might remain in backup systems for a limited time.
- Email us at contact@xalerinthovaqe.pro with "Privacy Request" in the subject line
- Call us at +61 2 4625 0986 during business hours
- Write to us at 43 Langtree Cres, Crace ACT 2911, Australia
We'll respond to requests within two weeks and complete most actions within 30 days.
Data Security Measures
Protecting your information isn't just about following laws. It's about maintaining the trust you place in us when you share personal details. Here's how we keep your data secure.
- All data transmissions use industry-standard SSL encryption
- Payment information is processed through PCI-DSS compliant systems
- Access to personal data is restricted to authorized staff members only
- Regular security audits and updates to our systems and protocols
- Secure data centers located within Australia with physical security measures
- Staff training on privacy obligations and data handling procedures
While we implement strong security measures, no system is completely immune to breaches. If we ever experience a data breach that affects your information, we'll notify you and the Australian Information Commissioner as required by law.
Data Retention and Deletion
We don't keep your information longer than necessary. Different types of data have different retention periods based on their purpose and legal requirements.
How Long We Keep Different Data
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active enrollment plus 2 years |
| Financial Records | 7 years (Australian tax law requirement) |
| Program Materials Access | 12 months after program completion |
| Support Correspondence | 3 years from last interaction |
| Website Analytics | 26 months maximum |
| Marketing Preferences | Until you unsubscribe or request deletion |
After these periods expire, we securely delete or anonymize your information so it can't be traced back to you.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies. These are small files stored on your device that help us remember your preferences and understand how people use our platform.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly (like keeping you logged in)
- Performance cookies: Help us understand which pages are popular and where people spend time
- Functionality cookies: Remember your preferences like language settings
You can control cookies through your browser settings. Keep in mind that blocking essential cookies might affect how the platform works for you.
Children's Privacy
Our programs are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately and we'll delete it.
Changes to This Policy
We review and update this privacy policy regularly. When we make significant changes, we'll notify you through email or a prominent notice on our website. The "Last Updated" date at the top shows when the current version took effect.
We encourage you to review this policy periodically, especially before sharing new information with us.
International Data Transfers
We primarily store and process data within Australia. If we ever need to transfer information internationally, we'll ensure the receiving country has adequate privacy protections or implement additional safeguards like standard contractual clauses.
Currently, all learner data remains on Australian servers and is subject to Australian privacy law.
Complaints and Disputes
If you're unhappy with how we've handled your personal information, we want to know. Contact us first and we'll do our best to resolve the issue.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
OAIC Contact: 1300 363 992 or enquiries@oaic.gov.au
Privacy Questions?
Our team is here to help with any privacy-related questions or concerns.
Email: contact@xalerinthovaqe.pro
Phone: +61 2 4625 0986
Address: 43 Langtree Cres, Crace ACT 2911, Australia